Trafalgar Entertainment Privacy and Cookies Policy

  1. INTRODUCTION
    1. Thank you visiting the Trafalgar Entertainment website (let’s call it our “site” for short), brought to you by Trafalgar Entertainment Group Limited together with its affiliates (together “we”, “us” or “our”). This privacy and cookies policy (we’ll refer to it as the “Privacy Policy”), together with our terms of use (let’s call them “Terms” for short) sets out important information about the ways in which we collect and use your information when you browse our site and/or otherwise engage with us. In this Privacy Policy, when we refer to “you” and “your” we mean you, the person using or visiting our site or making purchases with us.
    2. By visiting our site or otherwise interacting with us, you agree that you have read this Privacy Policy and agree to our processing of your personal data in accordance with this Privacy Policy.
  2. ABOUT US
    1. We are Trafalgar Entertainment Group Limited, a company incorporated in England and Wales. Our company number is 10409029. Our registered address is Ashcombe Court, Woolsack Way, Godalming, GU7 1LQ, UK.
    2. If you have any queries about these Terms, or our site, or would like to contact us for any reason, including in relation to any cancellations or complaints, please do so either by writing to us at our address above, or using the following details:
      Email: TrafalgarManagement@trafalgarentertainment.com
  3. INFORMATION WE MAY COLLECT ABOUT YOU
    1. Information you give us
      1. We will collect any information you provide to us. For example if you submit your details to us via our site in order to be added to our mailing list. If you fill out a feedback form at any of our theatres or events, enter one of our promotions or surveys or submit details to subscribe to our mailing list. This information might include your name, address, email address and phone number.
    2. Information we collect about you
      1. We will collect any information contained in any correspondence between us. For example, if you report a problem to us by email, telephone, or post we may keep a record of that correspondence.
      2. We may also collect certain information about your visits to our site and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views and similar information. This information may be collected by a third party website analytics service provider on our behalf and/or may be collected using cookies. For more information on cookies please refer to paragraph 6 below.
    3. Information we receive from third parties
      1. We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you have requested. For example, if you have purchased a ticket to a production at Trafalgar Studios Theatre, your details will be shared with us by our ticketing provider ATG Tickets that we can manage seating and your booking at the Theatre. We may also engage third parties to operate our technology or sites for us. These entities may collect information directly from you about your visits to the site on our behalf.
      2. We may also receive information about you from third parties where you have consented to such third party sharing your information with us for specific purposes. For example we might receive information about you from third parties if you have indicated to that third party that you would like to hear from us, with more information about our services.
  4. HOW WE USE INFORMATION ABOUT YOU
    1. You agree that we may use your information for the following purposes:
      1. to provide you with access to our site, to provide you any services or information that you may have requested from us;
      2. provided that you have opted in to hearing from us, to keep in contact with your about services of ours of productions that we believe may be of interest to you.
      3. where you give us your consent to do so, to share your information with other selected third parties, to enable them to contact you with information about goods or services that may interest you;
      4. to provide customer service and support or deal with enquiries;
      5. to improve our site and ensure that content from our site is presented in the most effective and optimal manner;
      6. to carry out aggregated and anonymised research about general consumer engagement with our sites and services;
      7. to enable us to enforce protect or defend, legal rights (including those of third parties such as producers of shows performed at the theatre), or to protect the rights, property or safety of our employees;
      8. to enable us to assist managing your booking, seating, access requirements to a production or event at the Trafalgar Studios Theatre.
  5. WHO WE MIGHT SHARE YOUR INFORMATION WITH
    1. You agree that we can share your personal information with:
      1. our subsidiaries and/or affiliates where necessary in connection with any of the purposes outlined in paragraph 4 above;
      2. any other selected third parties that we work with where necessary for the purposes of delivering you any services that you request from us. We might also engage other third party sub-contractors or service providers to help us host our website for example;
      3. any other selected third party that you consent to our sharing your information with for marketing purposes;
      4. any prospective seller or buyer of our business or assets, in the event that we decide to sell or buy any business or assets;
      5. any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
  6. COOKIES
    1. We use cookies to ensure that you get the most out of our site. Cookies are small amounts of information in the form of text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your “session”. Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.
    2. If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site and your experience may be less satisfying without using cookies.
    3. The names of the cookies used by the site and the purposes for which these cookies are used are set out in the table below:
      Cookie Name Purpose
      Google Analytics _ga
      _gid
      These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site where visitors have come to the site from and the pages they visited.
      Banner cookie nobanner This cookie ensures you don’t see the cookie banner for 30 days after removing it.
    4. Our site may also contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t control these third party sites or cookies and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third party site to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies.
  7. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
    1. We use appropriate technological and operational security measures to protect your information against any unauthorised access to or unlawful use. We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as the law otherwise permits.
    2. Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorised access, you acknowledge that we cannot always guarantee the security of information sent over the internet.
  8. WHERE WE STORE YOUR INFORMATION
    1. Our servers are situated in the European Economic Area and all of the information that we collect about you will be stored on these servers.
  9. YOUR RIGHTS TO THE INFORMATION WE HOLD ABOUT YOU
    1. You have certain rights in respect of the information that we hold about you, including:
      1. the right to ask us not to process your personal data for marketing purposes;
      2. the right to request access to the information that we hold about you;
      3. the right to object to processing likely to cause or is causing damage or distress;
      4. the right to object to decisions being taken by automated means; and
      5. the right to in certain circumstances, have inaccurate personal date rectified, blocked, erased or destroyed.
    2. You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Policy, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing.
    3. Note that if you make a request to access information that we hold about you in accordance with paragraph 9.2 we have the right to charge you a fee of £10 to assist us with the administration of your request.
  10. CHANGES TO THIS PRIVACY POLICY
    1. We may make changes to this Privacy Policy from time to time. We will post any changes to our site, or notify you of any material changes by e-mail. Any changes will come into effect the next time you engage with us after the changes have been notified.